Shipping policy
DELIVERY
We aim to despatch all orders in 3-5 working days. Personalised items will take longer, usually 5 working days, but the lead time will be included in the product description. If your order is going to be delayed we will let you know and give you the option to cancel if you wish.
Dungeon Master Screens take 7-10 working days
Delivery will be 2-3 working days, normally using Royal Mail, but we occasionally use Hermes. Bulkier/heavier items will be despatched using DPD 48 hour service. We do not offer any expedited shipping options.
If you have not received your delivery within 7 working days of having received your despatch email, please contact us either by telephone, email or by using the “Contact Us” button on the website so that we can investigate with our courier. If your delivery has been lost, we can offer either a replacement or a refund. We find that generally Royal Mail and DPD are very reliable and we have very few lost or damaged deliveries.
Please note that, wherever possible, we recycle our packaging materials. This is to help keep our costs and therefore our prices to our customers as low as possible, but also to help the environment. Please therefore, do not be concerned if your parcel arrives in previously used packaging, we always strive to pack our deliveries as securely and safely as possible in order to reduce the risk of damage in transit.
UK Shipping
Shipping cost is £3.99 on orders under £10.00 and free for any order with a total over this.
All orders under 2kg in weight are sent using Royal Mail second class postage. All orders over 2kg are shipped using DPD tracked 48hr service. Multiple item orders are shipped together wherever possible.
EU shipping
Shipping cost is £8.00 for any EU orders
All orders under 2kg in weight are sent using Royal Mail International Standard postage. All orders over 2kg are shipped using DPD tracked 48hr service. Multiple item orders are shipped together wherever possible.
USA Shipping
Shipping cost is £10.00 for any orders to the USA
All orders under 2kg in weight are sent using Royal Mail International Standard postage. All orders over 2kg are shipped using DPD tracked 48hr service. Multiple item orders are shipped together wherever possible.